Customer Service Specialist

3 ore fa


Florence, Toscana, Italia Threeriverscasino A tempo pieno

Company Overview: Threeriverscasino is a leading gaming and entertainment destination, dedicated to providing exceptional experiences for our guests.

Salary: $45,000 - $65,000 per year

Job Description:

We are seeking a skilled Customer Service Specialist - Gaming and Cash Operations to join our team. In this role, you will be responsible for delivering excellent customer service, handling cash transactions, and maintaining the cleanliness of our Player Services area.

Key Responsibilities:

  • Greet all guests in a pleasant and courteous manner while assisting with various money-related transactions.
  • Redeem Video Lottery Terminal tickets, Keno/Sportsbook tickets, and chips into currency for guests, exchange coins for cash, process poker withdrawals, and deal with cash exchanges.
  • Process Global Cash checks, personal checks, and traveler's checks following strict identification guidelines.
  • Issue revenue banks for F&B, Hotel, Bingo/Keno, and cash wallets to Slot Attendants.
  • Proficiently and accurately complete transactions, online accounting functions, and required paperwork.
  • Provide excellent guest service by answering all questions and entering guest information into the Players Club database.
  • Sell box office tickets through Star Tickets plus system and assist the Host department with VIP Special Events and concert reservations when needed.
  • Maintain the cleanliness and organization of the Player Services area, monitor inventory, and request supplies as needed.
  • Conduct Marketing promotions in accordance with approved promotional rules.

Requirements:

  • Minimum age requirement: 21 years old
  • High School Diploma or equivalent preferred
  • 6 months cash handling experience preferred
  • Ability to communicate clearly and effectively in English, verbally, in writing, or by other acceptable means
  • Comply with pre-employment, random, and reasonable suspicion alcohol and drug testing
  • Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission

Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.



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