Customer Service Team Member

2 settimane fa


Florence, Toscana, Italia U-Haul International, Inc. A tempo pieno
Customer Service Representative Job Description

At U-Haul International, Inc., we are seeking a skilled Customer Service Representative to join our team. As a representative, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met.

This is a part-time position with opportunities for advancement. In this role, you will assist customers inside and outside a U-Haul center with U-Haul products and services. You will also use smartphone-based U-Scan technology to manage rentals and inventory, move and hook up U-Haul trucks and trailers, clean and inspect equipment, answer questions and educate customers regarding products and services, prepare rental invoices and accept equipment returned from rental, and install hitches and trailer wiring.

The ideal candidate for this position will have a valid driver's license and the ability to maintain a good driving record. You will also need to be physically able to work in a fast-paced environment and lift equipment weighing up to 50 pounds.

We offer a competitive salary and a comprehensive benefits package, including health insurance, prescription coverage, paid holidays and vacation days, life insurance, and MetLife auto and home insurance. You will also be eligible for our 401(k) plan and employee stock ownership plan (ESOP).

This is an equal opportunity employer. We welcome applications from diverse candidates and offer individual accommodations for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis.

Responsibilities:
• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)

Requirements:
• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent
• Ability to work in a fast-paced environment and lift equipment weighing up to 50 pounds

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