Customer Service Manager

1 mese fa


Florence, Toscana, Italia oilandgas A tempo pieno
About the Role

We are seeking a highly skilled Customer Service Manager to join our team at ABB. As a key member of our Service Division, you will be responsible for ensuring customer satisfaction through effective management of the production order cycle in our Aftermarket factories and field service call center.

Key Responsibilities:

  • Ensure accurate and timely order entry and feedback with customers
  • Lead the reorganization of Aftermarket and field service support functions under one roof
  • Own the order management cycle from receipt of order through commissioning and customer service
  • Develop Call Center Metrics and standard processes to ensure accurate and timely order entry and feedback with customers

Requirements:

  • Bachelor degree in Business Administration and/or Engineering field
  • Minimum 8 years related experience in customer service
  • Experience with ERP data systems preferred
  • Excellent communication skills (oral and written)
  • Knowledge of order entry (CSM) systems preferred
  • Experience in change management a plus

About Us:

ABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. We value people from different backgrounds and are committed to equal employment opportunity and affirmative action.


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