Customer Service Operations Manager
2 mesi fa
As a Customer Service Operations Manager at ABB, you will play a key role in ensuring customer satisfaction through effective management of the production order cycle in the Aftermarket factories and field service call center. Your primary function will be to deliver improved accuracy and on-time results from Order Entry, Engineering, Order Management, Master Scheduling, and Customer Care/Warranty to ensure repeatable customer business.
Responsibilities:
• Responsible for the order processing for aftermarket factories
• Lead the Reorganization of Aftermarket and field service support functions under one roof
• Own the order management cycle from receipt of order through commissioning and customer service, ensuring technical specifications and commercial contractual requirements are met fully
• Develop Call Center Metrics and standard processes to ensure accurate and timely order entry and feedback with customers, internal/external
Our Team:
You will join a dynamic, talented, and high-performing team where you will be able to thrive.
Qualifications:
Bachelor's degree in Business Administration and/or Engineering field, plus a minimum of 8 years of related experience in customer service. Experience with ERP data systems is preferred. Excellent communication skills, both oral and written, are required. Knowledge of order entry (CSM) systems is preferred, and experience in change management is a plus. Candidates must already have a work authorization that would permit them to work for ABB in the US.
About Us:
ABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations.
-
Customer Service Operations Specialist
1 settimana fa
Florence, Toscana, Italia Luisaviaroma A tempo pienoLuisa Via Roma, a global luxury goods e-commerce leader, seeks an experienced Customer Service Operations Specialist to join its international team. With over 20 years of online presence and serving millions of users worldwide, the company aims to provide innovative services through its platforms, website, and app.We strive to give back to the community and...
-
Global Customer Experience Manager
1 settimana fa
Florence, Toscana, Italia Oilandgas.Org A tempo pienoJob OverviewThe Global Customer Experience Manager will play a critical role in ensuring customer satisfaction through effective management of the production order cycle in the Aftermarket factories and field service call center. This position reports to the Operations Manager and is responsible for delivering improved accuracy and on-time results from Order...
-
Florence, Toscana, Italia New Roots Institute A tempo pienoWe are seeking a skilled Operations Manager to oversee the day-to-day activities at our Plus Berlin location.Located in the heart of Friedrichshain, Plus Berlin is a state-of-the-art hostel that provides an exceptional customer experience. As Operations Manager, you will be responsible for ensuring the smooth operation of the hostel, including supervising...
-
Carwash Operations Manager
1 settimana fa
Florence, Toscana, Italia Mike'S Carwash A tempo pienoAbout Mike's CarwashAt Mike's Carwash, we're dedicated to providing an exceptional experience for our customers. With a strong focus on customer satisfaction and team development, we strive to create a positive and inclusive work environment.Job SummaryWe're seeking an experienced Carwash Operations Manager to join our team. As a key member of our management...
-
Senior Boutique Operations Manager
1 settimana fa
Florence, Toscana, Italia Richemont A tempo pienoCompany Overview: Richemont is a leading luxury goods company. Our success relies on the passion and expertise of our people.About Us: We are a global leader in the field of high-end watches, jewelry, and accessories. Our brands are synonymous with excellence, innovation, and craftsmanship.The Role: Salary: €60,000 - €80,000 per annum, depending on...
-
Customer Service Specialist
1 settimana fa
Florence, Toscana, Italia Threeriverscasino A tempo pienoCompany Overview: Threeriverscasino is a leading gaming and entertainment destination, dedicated to providing exceptional experiences for our guests.Salary: $45,000 - $65,000 per yearJob Description:We are seeking a skilled Customer Service Specialist - Gaming and Cash Operations to join our team. In this role, you will be responsible for delivering...
-
Dining Operations Manager
1 mese fa
Florence, Toscana, Italia AccorHotel A tempo pienoAt AccorHotel, we are looking for a seasoned professional to take on the role of Dining Operations Manager. As a key member of our team, you will be responsible for ensuring the smooth operation of our restaurant and bar areas.Key Responsibilities:Lead daily briefings for the restaurant and bar teams to ensure seamless service delivery.Coordinate...
-
Berlin Hostel Operations Manager
1 settimana fa
Florence, Toscana, Italia New Roots Institute A tempo pienoAt Plus Berlin, we are seeking an experienced Front Office Manager to join our team in the heart of Friedrichshain. This is a unique opportunity to work with one of Europe's leading providers of luxury resort camping and hostel accommodation. As a Front Office Manager, you will be responsible for overseeing the daily operations of our front desk,...
-
Aftermarket Product Manager with Customer Focus
3 settimane fa
Florence, Toscana, Italia oilandgas A tempo pienoAbout the RoleAt ABB, we are dedicated to addressing global challenges. Our core values of care, courage, curiosity, and collaboration drive our aim to empower everyone to create sustainable solutions.This position reports to Operations Manager and is responsible for ensuring customer satisfaction through effective management of the production order cycle in...
-
Customer Service Representative Third Shift
2 settimane fa
Florence, Toscana, Italia Crunch Fitness A tempo pieno**Job Title:** Customer Service Representative Third Shift**Job Type:** Full-time**About the Job:We are seeking a detail-oriented and customer-focused Front Desk Associate to join our team at Crunch Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, guests, and...
-
Hotel Operations Manager
2 settimane fa
Florence, Toscana, Italia Joivy A tempo pienoJob Title:Hotel Operations ManagerAbout the Role:We are seeking a highly skilled and experienced Hotel Operations Manager to join our team in Florence. As a key member of our operations team, you will be responsible for overseeing the daily management of the hotel, ensuring that all areas of the property operate efficiently and effectively.Key...
-
Aftermarket Field Service Manager
2 settimane fa
Florence, Toscana, Italia Oilandgas.Org A tempo pienoAbout UsAt Oilandgas.Org, we're dedicated to partnering with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations.Job SummaryWe're seeking an experienced Aftermarket Field Service Manager to join our team. As a key member of our service division, you'll be responsible for ensuring...
-
Hotel Operations Manager Stay
2 settimane fa
Florence, Toscana, Italia The Social Hub A tempo pienoOperations Excellence at The Social Hub The Social Hub is a dynamic, multi-national company that's redefining the hospitality industry. As our Hotel Operations Manager Stay, you'll be responsible for overseeing the smooth operation of our hotel in Florence Lavagnini. This involves coordinating daily activities with your teams and other departments to ensure...
-
Operations Support Specialist
5 giorni fa
Florence, Toscana, Italia HKA Enterprises A tempo pienoAbout the RoleWe are seeking a highly organized and detail-oriented Operations Support Specialist to join our team at HKA Enterprises. The successful candidate will provide exceptional customer service and support to our Delivery Operations department, maintaining confidential Company/Employee information in a professional and discreet...
-
Customer Service Ambassador
1 settimana fa
Florence, Toscana, Italia Accorhotel A tempo pienoJob DescriptionWe are seeking a skilled and enthusiastic Customer Service Ambassador to join our team at Accorhotel. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a memorable experience from arrival to departure.About the RoleThis is a full-time opportunity that requires strong...
-
Hotel Night Operations Manager
1 settimana fa
Florence, Toscana, Italia Accorhotel A tempo pieno**Job Description:**We are seeking an experienced Hotel Night Operations Manager to join our team at Accorhotel. As a key member of our front office operations, you will be responsible for ensuring the smooth running of the hotel during night hours.The successful candidate will have a proven track record of excelling in front office operations and...
-
Facilities Operations Manager
1 mese fa
Florence, Toscana, Italia ALSTOM Gruppe A tempo pienoAbout AlstomAlstom is a global leader in the development and manufacture of mobility solutions. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions.Job OverviewWe are seeking an experienced Facilities Operations Manager to join...
-
Contact Center Operations Manager
3 settimane fa
Florence, Toscana, Italia Herzum Software S.R.L. Unipersonale A tempo pienoAbout Herzum Software S.R.L. UnipersonaleWe are a leading software development company seeking an experienced Contact Center Operations Manager to oversee the daily operations of our Contact Center in Rome.
-
Customer Service Ambassador
1 settimana fa
Florence, Toscana, Italia Outback Steakhouse A tempo pienoCompany Overview: Outback Steakhouse is a dynamic and fun work environment where people want to be part of something they can be proud of. Our goal is to make it a great place to work, while exceeding customer service and food standards.Estimated Salary Range: $25,000 - $35,000 per year (varies by location) plus tips.Job Description: As a Customer Service...
-
Florence, Toscana, Italia Mike'S Carwash A tempo pienoJob DescriptionWe are seeking an ambitious and customer-focused Assistant Manager In Training to join our team at Mike's Carwash. As a key member of our management team, you will play a crucial role in leading and developing our associates, ensuring exceptional customer satisfaction, and driving business growth.Responsibilities:Customer Satisfaction: Provide...