Customer Service Operations Specialist

7 ore fa


Florence, Toscana, Italia Luisaviaroma A tempo pieno

Luisa Via Roma, a global luxury goods e-commerce leader, seeks an experienced Customer Service Operations Specialist to join its international team. With over 20 years of online presence and serving millions of users worldwide, the company aims to provide innovative services through its platforms, website, and app.

We strive to give back to the community and the planet by supporting charities and environmental causes through LVRSustainable, our dedicated sustainability section. This initiative promotes conscious fashion and special collaborations with non-profits, organizations, and brands to benefit social and low-impact initiatives.

Job Description

The Customer Service Operations Specialist will support the Customer Service Manager in managing the team and activities, focusing on direct customer communication and issue resolution. Key responsibilities include:

  • Operational management of the back office to ensure seamless customer experience
  • Mentoring new resources and providing guidance on customer service procedures
  • Collaboration with external and internal warehouse/suppliers to maintain daily workflow efficiency
  • Supporting the CS Manager in leadership and operational tasks
Requirements

To excel in this role, candidates should possess:

  • Proficiency in Italian (C2 level) and English (C2 level)
  • At least 3 years of prior experience as a Customer Service Coordinator or similar role
  • Leadership, proactivity, and excellent communication skills
  • Ability to manage work peaks, prioritize tasks, and multitask in a fast-paced environment
  • Strong attention to detail and problem-solving abilities
Benefits

Full-time employment with a commercial contract offers optimal work-life balance, job rotation, conventions, and employee discounts. The workweek is Monday to Friday, 9 a.m. to 5:30 p.m., located in Florence.



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