Customer Service Manager
4 giorni fa
We are seeking a highly skilled Customer Service Manager to join our team at ABB. As a key member of our Service Division, you will be responsible for ensuring customer satisfaction through effective management of the production order cycle in the Aftermarket factories and field service call center.
Key Responsibilities:
- Manage the order processing for aftermarket factories
- Lead the reorganization of Aftermarket and field service support functions under one roof
- Own the order management cycle from receipt of order through commissioning and customer service
- Develop Call Center Metrics and standard processes to ensure accurate and timely order entry and feedback with customers
Requirements:
- Bachelor degree in Business Administration and/or Engineering field
- Minimum 8 years related experience in customer service
- Experience with ERP data systems preferred
- Excellent communication skills (oral and written)
- Knowledge of order entry (CSM) systems preferred
- Experience in change management a plus
What We Offer:
As a Customer Service Manager at ABB, you will have the opportunity to work with a dynamic and talented team, where you will be able to thrive. We value people from different backgrounds and offer a range of benefits and opportunities for growth and development.
Equal Employment Opportunity:
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.
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