Customer Service Representative

7 ore fa


Florence, Toscana, Italia Giunti Psychometrics A tempo pieno
Join Our Team as a Customer Care Specialist

We are seeking a highly motivated and customer-focused professional to join our Customer Center team in Florence, Italy.

As a Customer Care Specialist, you will play a crucial role in supporting our customers' needs and providing them with exceptional service.

Key Responsibilities:
  • Manage inbound customer inquiries via email and phone, providing accurate and timely information about our products and services.
  • Assist customers with purchasing and order management, ensuring a seamless experience.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell our products and services.
Requirements:
  • High school degree or equivalent.
  • Experience in customer-facing roles, preferably in a similar industry.
  • Excellent problem-solving and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in Microsoft Office Suite (Word, Excel).
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.



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