Customer Service Representative
7 ore fa
We are seeking a highly motivated and customer-focused professional to join our Customer Center team in Florence, Italy.
As a Customer Care Specialist, you will play a crucial role in supporting our customers' needs and providing them with exceptional service.
Key Responsibilities:- Manage inbound customer inquiries via email and phone, providing accurate and timely information about our products and services.
- Assist customers with purchasing and order management, ensuring a seamless experience.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell our products and services.
- High school degree or equivalent.
- Experience in customer-facing roles, preferably in a similar industry.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel).
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.
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