Customer Service Representative
1 settimana fa
Job Title: Customer Service Specialist
Job Summary:
We are seeking a highly skilled Customer Service Specialist to join our team at FAAC Technologies. As a key member of our sales administration department, you will be responsible for ensuring seamless order processing, production planning, and customer support.
Key Responsibilities:
- Enter orders received from customers/subsidiaries via standard PO or Configurator;
- Plan the production of required equipment;
- Monitor the progress of production orders;
- Guarantee compliance with commercial conditions;
- Resolve return shipments, non-conformities, and delivery delays;
- Provide customer support;
- Issue invoices and credit/debit notes;
- Ensure all activities necessary for goods collection;
- Issue logistics and customs documentation;
- Monitor customer credit situation;
Requirements:
- Degree in Foreign Languages and/or Economics;
- 3-4 years of experience in Sales Administration;
- Client and Service Orientation;
- Excellent knowledge of English and a second language (German nice to have);
- Precision and accuracy;
- Risk Analysis and Problem solving;
- Planning and Organization;
- Highly appreciated knowledge of SAP management;
- Basic knowledge of Microsoft Office;
About FAAC Technologies:
At FAAC Technologies, we value diversity and inclusion. We are committed to creating a workplace where everyone feels valued and included. We welcome candidates from all backgrounds and encourage you to apply.
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