Customer Experience Lead

4 settimane fa


Florence, Toscana, Italia Accor A tempo pieno

The Hoxton, a series of open-house hotels, is expanding to Florence, Italy. As Customer Experience Lead, you will be responsible for leading and inspiring our reception team to create memorable experiences for our guests.

Job Description

Key Responsibilities:
  • Support the day-to-day operations of our Front Office, ensuring seamless guest experiences from arrival to departure.
  • Lead by example, keeping your team motivated and empowered to provide exceptional service.
  • Contribute to business success by optimizing rates, managing overbooking levels, and collaborating with the team to achieve full occupancy.
  • Foster a positive work environment, resolving any issues promptly and efficiently.
Qualifications:
  • A passion for hospitality and delivering exceptional guest experiences.
  • Strong leadership skills, with experience in managing teams and driving results.
  • Excellent communication and problem-solving abilities.
  • A natural ability to inspire and motivate others.
  • Experience with Opera or similar front desk operating systems and GDS would be an asset.
Benefits:
  • An estimated salary of €55,000 - €65,000 per year, depending on experience.
  • Opportunities for career growth and professional development within a global hospitality group.
  • A comprehensive benefits package, including discounts across The Hoxton and Ennismore family hotels.
  • Time off to volunteer with one of our partner charities.
  • Hox Hero and Nifty Fifty rewards programs for demonstrating excellence and living our values.

We are an innovative, fast-growing international group committed to building a global brand. If you're passionate about delivering exceptional customer experiences and have what it takes to succeed in this role, we'd love to hear from you



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