Customer Experience Manager Florence

4 settimane fa


Florence, Toscana, Italia Accor A tempo pieno
Unlock Your Potential as a Customer Experience Manager

We are seeking a dynamic and results-driven Customer Experience Manager to join our team in Florence. As a key member of our front office team, you will be responsible for delivering exceptional customer experiences and driving business growth.

About the Role:

This is an exciting opportunity to work with a pioneering hospitality brand in a vibrant city like Florence. As Customer Experience Manager, you will lead by example, inspiring your team to provide memorable experiences for our guests from arrival to departure. You will contribute to our success by managing overbooking levels, working closely with the team to achieve a full and happy house.

The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to lead and motivate others. If you are a natural people person, thrive in fast-paced environments, and are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.

What We're Looking For:
  • A degree in Hospitality Management or related field
  • At least 2 years of experience in a similar role within the hospitality industry
  • Excellent leadership and interpersonal skills
  • Able to work effectively in a team environment
  • Strong problem-solving and analytical skills
Benefits:
  • An estimated salary of €55,000 - €65,000 per annum, depending on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for career growth and professional development
  • A fun and dynamic work environment with a passionate team

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