IT Service Management Specialist Lead

4 ore fa


Napoli, Campania, Italia Leidos A tempo pieno

Overview

The Leidos team operates under the umbrella of the Service Management, Integration, and Transport (SMIT) program - the largest IT services initiative for the Navy.

About Us

We're a leading provider of advanced technologies and digital engineering solutions, working closely with government agencies to deliver innovative results.

Career Opportunities

We're seeking an experienced IT Service Management Specialist Lead to join our team in this exciting role

Job Description

This role involves collaborating with cross-functional teams to design, develop, and implement IT service management processes that drive efficiency, quality, and customer satisfaction. Your expertise will help us meet the ever-evolving needs of our clients and stakeholders within the SMIT program.

Key Responsibilities:

  • Develop and maintain IT service management processes aligned with industry standards and best practices
  • Collaborate with internal stakeholders to identify opportunities for process improvements and implement changes as needed
  • Provide training and support to ensure seamless adoption of new processes across the organization
  • Monitor and report on key performance indicators (KPIs) related to IT service management

Requirements and Qualifications

To succeed in this role, you'll need:

  • A bachelor's degree in Computer Science, Information Technology, or a related field
  • 5+ years of experience in IT service management, preferably in a leadership or senior technical role
  • Proficiency in ITIL (Information Technology Infrastructure Library) framework and methodologies
  • Strong analytical, problem-solving, and communication skills

What We Offer

In addition to competitive salaries and benefits packages, we provide ongoing training and development opportunities to help you grow your career.

Salary Range:$140,000-$180,000 per annum



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