Customer Service Representative for Global B2B Operations
4 settimane fa
Davines Group is a leading global cosmetics company founded in 1983 in Parma, Italy. As a Benefit Corporation since 2019, our mission is to prioritize customer satisfaction through effective communication and support.
Job DescriptionWe are seeking a skilled Customer Service Representative to join our team in Italy. The successful candidate will be responsible for providing exceptional support to clients, ensuring timely and accurate order processing, managing claims, and collaborating with the sales force to maximize commercial effectiveness.
Key Responsibilities:- Guarantee prompt and proper support for clients
- Ensure correct and quick orders processing
- Manage claims efficiently
- Monitor client contracts conditions and progress
- Collaborate with the sales force to apply sales conditions correctly
- Strong interpersonal communication skills to build strong relations with partners and customers
- Good knowledge of customer service principles and practices
- High level of independence and proactive mindset
- Ability to manage multiple tasks and deadlines in a dynamic environment
- Excellent team-player with a natural interest in global culture and lifestyle
- Proficiency in English (B2/C) is essential
- Competitive salary: €45,000 - €55,000 per year, depending on experience
- Award-winning work environment that celebrates diversity and inclusiveness
- Opportunities for professional growth and development
- Access to cutting-edge technology and software
EQUAL EMPLOYMENT OPPORTUNITY: Davines Group is committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from diverse candidates who share our values.
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