Customer Service Representative Automotive

2 giorni fa

Parma, Emilia-Romagna, Italia Robert Bosch Group A tempo pieno
Company Overview

Bosch is a leading global supplier of technology and services, employing over 400,000 people in more than 60 countries. Our mission is to shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.

Salary

The estimated salary for this position is around €40,000 - €60,000 per annum, depending on experience and qualifications.

Job Description

This role involves direct contact with customers, including Export and Domestic Customers OE and Aftermarket, Order entry & dispatch of goods, and general sales administration work.

Key Responsibilities:
  • Handle customer orders, check prices, confirm delivery dates, parts, equipment compositions, follow requests, inquiries, correspondence, quotes, and general sales admin work.
  • Coordinate shipments of repairs and warranty replacements, issue RMA (return authorizations).
  • Provide general support and cooperation with sales teams and other departments.
  • Ensure daily & monthly sales are reached, following payments from customers in time, and goods are collected before deadline.
Required Skills and Qualifications
  • Full professional proficiency in English (min. C1)
  • Professional knowledge of French (min. B1)
  • Educated to degree level, preferably Commercial or export related
  • Minimum 4 years of Customer Service/Care work background
  • Friendly & comprehensive approach to customers
  • Strong communication skills – written and oral
  • Ability to multi-task and prioritise
  • Ability to meet results on time, working on deadlines
  • Excellent computer experience: Microsoft Word, Excel, Power Point and SAP (or similar)
Benefits

Bosch is an Equal Opportunity Employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

This is a full-time position with a challenging and rewarding role in a dynamic team environment.

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