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Bloomberg On-Site Support Specialist

2 mesi fa


Milano, Lombardia, Italia Avature A tempo pieno
About the Role

We are seeking a highly skilled Technical Support Specialist to join our Bloomberg On-Site Support team in Milan. As a key member of our team, you will be responsible for providing exceptional on-site technical assistance to our clients in the Milan region.

Key Responsibilities
  1. On-Site Technical Support: Deliver outstanding technical assistance for the installation and servicing of critical network equipment and computers.
  2. Internal IT Support: Serve as the main point of contact for internal IT support within Bloomberg offices and data centers.
  3. Collaboration and Project Coordination: Work closely with our sales teams and clients to provide technical support and ensure fast and effective installation of our products.
  4. Problem-Solving and Multitasking: Effectively multitask in a fast-paced environment with a keen eye for detail.
Requirements
  1. Customer Support Experience: Demonstrable experience in customer support.
  2. Technical Proficiency: Technical proficiency in working with PCs, covering hardware and software, and/or networking issues.
  3. Problem-Solving and Communication Skills: Multi-tasking and problem-solving skills, as well as the ability to work independently and as part of a larger global team.
  4. Language Skills: Fluency in both Italian (written and spoken) and English.
  5. Additional Requirements: A valid driving license and the ability to work on call for occasional evening or weekend work.
What We're Looking For
  1. Curiosity and Research Skills: The ability to identify, research, and resolve customer technology issues.
  2. Technical Skills: The skills to work within highly connected and software-based systems.
  3. Desire to Learn: A desire to learn new technologies and the ability to retain information.
  4. Data Management Awareness: Awareness of data management, privacy, and information security issues.