Embryology Technical Specialist

1 settimana fa


Italia Fujifilm Holdings America Corporation A tempo pieno
About the Role
Fujifilm Holdings America Corporation is seeking a highly skilled Embryology Technical Specialist to join our team. In this exciting role, you will be responsible for optimizing clinics for our products, including Embryology and Andrology media, Life Whisperer Artificial Intelligence, and equipment for the IVF laboratory.

Key Responsibilities
• Lead and oversee all aspects of product evaluations, ensuring clinics adhere to product IFUs and industry standards.
• Provide comprehensive training and mentorship to sales personnel and laboratory personnel, ensuring proficiency in product usage and best practices.
• Troubleshoot complex technical issues related to media and equipment, employing your expertise to identify and implement effective solutions.
• Conduct quality assurance assessments, develop quality improvement initiatives, and establish standard operating procedures to optimize the efficiency and success utilizing our products.
• Analyze and interpret data generated from product evaluations to work in conjunction with IVF clinics, ensuring conversions to our products.

Sales Support
• Travels frequently with sales members for customer visits, business presentations, troubleshooting, evaluations, etc.
• Must strategize and work closely with all sales personnel on how to convert potential new business.
• Works with the sales team on product presentations and product evaluations.
• Once identified, leads customer evaluations with the goal to covert clinics to Fujifilm Irvine Scientific products.
• Provides technical support to customers and distributors (via phone, email, visit to clinics, congresses) for all products, including media, equipment, artificial intelligence, and others as they arise.
• Coordinates with third-party partners for equipment support and needs, acts as support lead to customers and sales team.

Marketing Support
• Creates materials for sales training and sales meetings in product areas.
• Carries out assigned new product training; performs training in conjunction with R&D as appropriate.
• Inputs fully characterized justifications on new product ideas.
• Carries out market assessments for proposed products.
• Works with Marketing with customer coordination on scientific papers.
• Write technical papers on specific products as promotions.
• Develop and document standards for product evaluation and support improvement.
• Be well-versed in competitor's offerings compared to Fujifilm Irvine Scientific.
• Gathers competitive intelligence as assigned; implements tactics to build competitive barriers.
• Provide training to new hires as needed.
• Works closely with TIG team and other departments for technical support as assigned.
• Handles and collaborates all customer complaints.
• Represents region in assigned interdepartmental projects.

Requirements
A Bachelor's degree in reproductive biology, embryology, or a related field is required; Masters and/or PhD preferred. Clinical Embryologist (ART) experience is required, with a minimum of 10 years' experience as a clinical Embryologist within IVF. Excellent interpersonal and communication skills are necessary, enabling effective collaboration with cross-functional teams, and presenting scientific concepts to diverse audiences. Confident speaker and networker with the ability to observe and suggest improvements to customers.

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