Senior Technical Specialist for Genomics Infrastructure

2 settimane fa


Italia Illumina A tempo pieno

At Illumina, we are leading the way in unlocking the potential of genomics. As a Senior Technical Specialist for Genomics Infrastructure, you will play a key role in partnering with customers to install and maintain all hardware, including troubleshooting and complaint resolution. This position serves as an engineering consultant during pre- and post-sales activities, collaborating with the broader commercial team to maximize sales growth, support instrument uptime, and customer satisfaction.

About the Role

This is an exciting opportunity to work in a fast-paced environment, where you will interface between the field organization and internal support structure by providing timely onsite technical assistance to customers, Field Applications Scientists/Specialists, and Territory Account Managers. You will demonstrate advanced technical competence while installing, upgrading, repairing, and maintaining instrument systems in defined territory.

Responsibilities
  • Provide technical support to customers, junior engineers, colleagues, and contractors.
  • Coordinate and prioritize service requests to establish the best intervention method and ensure customer satisfaction.
  • Ensure proper inventory levels of service parts to promote first-time fix.
  • Work in conjunction with sales and marketing staff to coordinate new system placements, develop leads, promote upgrades, and timely contract renewals.
  • Establish and maintain strong relationships with key customers and the existing customer base to ensure their success utilizing our products and services.
Requirements

To be successful in this role, you will need:

  • A BS in Electrical/Electronics/Informatic Engineering, Mechanical Engineering, or related degree in biotechnology/biomedical or equivalent work experience and knowledge.
  • Some experience working within a Field Service engineer role would be desirable, preferably within the medical device sector.
  • Experience with optical alignments, robotics, electrical/electronics, and mechanical systems would be a bonus.
  • Problem-solving ability, excellent verbal and written communications skills, and computer experience and competency.
What We Offer

We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience, plus benefits and opportunities for career growth. Our team members are bright, energetic, and dedicated, and we believe that everyone has the ability to make an impact. We are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.


  • Genomics Solutions Expert

    1 settimana fa


    Italia Phia LLC A tempo pieno

    We are seeking an experienced Senior Sales Specialist to join our team in Italy. This role will be critical in supporting our Sales Executives throughout the sales cycle with deep, technical knowledge of our products and applications across the Genomics and NGS Workflow.About the RoleAs a Senior Sales Specialist at SOPHiA GENETICS, you will:Partner closely...


  • Italia The Nippon Telegraph and Telephone Corporation (NTT) A tempo pieno

    Job DescriptionWe are seeking a skilled Technical Network Infrastructure Specialist to join our team in Milan. As a key member of our IT infrastructure team, you will be responsible for delivering medium-complexity projects and solving infrastructure issues.About the RoleIn this role, you will work on IT environment mainly focused on Cisco, Meraki, Palo...


  • Italia Phia LLC A tempo pieno

    Are you passionate about advancing genomics and making a positive impact on patient outcomes? Join SOPHiA GENETICS , a leading health tech company that is transforming healthcare by combining genomics and data analytics. With our advanced platform and AI-powered solutions, we enable healthcare professionals to unlock the potential of genomic data for...


  • Italia Euraxess A tempo pieno

    Company OverviewThe European Gravitational Observatory (EGO) is an international consortium founded by INFN and CNRS to foster European collaboration in gravitational-wave research.SalaryThe estimated annual gross salary for this role is approximately €70,316.40, corresponding to Liv.IIIa Fascia 9.Job DescriptionWe are seeking a highly skilled Technical...


  • Italia Phia LLC A tempo pieno

    We are seeking a highly motivated and experienced Sales Executive to join our team in Italy. As a key member of our sales team, you will be responsible for driving business development and identifying new opportunities with organizations in the Italian market.Our company is passionate about making data-driven decisions in healthcare, and we believe that our...


  • Italia ION Group A tempo pieno

    About the RoleWe're seeking a skilled Senior System Infrastructure Specialist to join our team in Assago (MI), Italy. As a key member of our infrastructure team, you'll play a critical role in designing, implementing, and maintaining our z/OS environment.Your primary responsibilities will include:Configuring and managing software in the z/OS environment at...


  • Italia Webuild S.p.A. A tempo pieno

    About the RoleWebuild S.p.A. is seeking an experienced Electrical Engineering Project Manager to join its team in Milan, Italy.Job DescriptionThe successful candidate will be responsible for managing and coordinating MEP electrical engineering projects within the infrastructure sector, including roads, motorways, railways, and metro lines. Key...


  • Italia ION Group A tempo pieno

    About us: ION Group is a leading innovator in trading and workflow automation solutions, providing high-value analytics and strategic consulting to corporations, financial institutions, central banks, and governments. Our cutting-edge technology empowers businesses worldwide to operate more efficiently.As a pioneering force in the industry, we offer careers...


  • Italia The Emerald Group A tempo pieno

    Job OverviewWe are seeking a highly experienced Senior Motor Claims Technical Specialist to provide technical oversight of our large Italian portfolio consisting of motor litigated and non-litigated claims emanating from Italy.Location: RemoteCategory: ClaimsType: PermanentAbout The RoleThis is a challenging and rewarding opportunity for a skilled...

  • Automation Expert

    3 settimane fa


    Italia Human Technopole A tempo pieno

    APPLICATION CLOSING DATE: December 20th 2024 Human Technopole (HT) is an international life science research institute in Milan, created and supported by the Italian government, with the aim of developing innovative strategies to improve human health. Researchers at HT work together to enable interdisciplinary research and to create an open, collaborative...


  • Italia Arrow Electronics, Inc. A tempo pieno

    Grow Your Career at Arrow ElectronicsWe are seeking a highly skilled Mainframe Technical Specialist to join our team in Italy. As a key member of our sales department, you will be responsible for providing technical expertise and thought leadership to position Broadcom competitively in the market.About the RoleYou will work closely with account teams to...


  • Italia Luxoft A tempo pieno

    Project description We are seeking a 7y experienced Senior Infrastructure Engineer with in-depth expertise in infrastructure setup, maintenance, and troubleshooting across cloud and on-premises environments. This role demands a strong background in Azure, Docker, Kubernetes, and CI/CD pipelines, along with the ability to work independently on complex...


  • Italia Invenia Group A tempo pieno

    Are you looking for a new career opportunity? We are thrilled to be exclusively partnering with an innovative genomics company to support their growth in the Italian region. We are looking for a motivated Field Applications Specialist (FAS) who will play a key role in driving the adoption of a cutting-edge cloud-based platform that’s revolutionizing...


  • Italia JFC Staffing Companies A tempo pieno

    Job OverviewWe are seeking a highly skilled Data Infrastructure Specialist to join our team. This is a permanent, hybrid role offered with an estimated salary of $70,000, along with amazing work-life balance and continuing education reimbursement.Key ResponsibilitiesThe successful candidate will be responsible for supporting process improvement, system...


  • Italia Politecnico di Milano A tempo pieno

    Job Title: Seismic Risk Assessment Specialist for Italian Infrastructure NetworksCompany Overview: Politecnico di Milano is a leading research institution in Italy, renowned for its expertise in engineering and seismic risk assessment.We are seeking a highly skilled specialist to join our team and contribute to the development of innovative approaches for...


  • Italia Tampa Gardens Senior Living A tempo pieno

    Do you have previous experience in Software and NGS Workflow product sales? Are you passionate about selling a product with a true purpose? Bring your knowledge & passion to healthcare with SOPHiA GENETICS as our new Senior Sales Executive / Account Manager for Italy. Why us: We believe there is a smarter, more data-driven way to make decisions in...


  • Italia OVH GmbH A tempo pieno

    Job SummaryWe are seeking a skilled Cloud Infrastructure Specialist to join our team at OVH GmbH. This is a unique opportunity to contribute to the design and delivery of cutting-edge cloud infrastructure, ensuring high-quality service excellence for our customers.The ideal candidate will possess advanced knowledge of general maintenance procedures and...


  • Italia Marposs S.p.A A tempo pieno

    Marposs S.p.A. is seeking a skilled Technical Operations Specialist to join our team.Job DescriptionThis role reports directly to the Technical Support Manager and is responsible for coordinating all documentation related to technician trips, including safety documentation, drafting of offers and quotations for technical interventions and instrument repairs,...


  • Italia ZOLL Medical Corporation A tempo pieno

    About the RoleWe are seeking an experienced Senior Procurement Specialist to join our team at ZOLL Medical Corporation, a leading developer of medical devices and software solutions. This is a unique opportunity to work in a dynamic environment where you will be responsible for overseeing commercial agreements and managing bids and tenders in Italy.Job...


  • Italia Latch Inc. A tempo pieno

    Latch Inc. OverviewLatch Inc. is a technology company that aims to create unparalleled experiences for residents through hardware and software solutions. With a decade of experience in the industry, Latch has established itself as a leader in access control systems and unified access platforms.Job SummaryWe are seeking a highly motivated and skilled...