Senior Technical Specialist for Genomics Infrastructure
2 settimane fa
At Illumina, we are leading the way in unlocking the potential of genomics. As a Senior Technical Specialist for Genomics Infrastructure, you will play a key role in partnering with customers to install and maintain all hardware, including troubleshooting and complaint resolution. This position serves as an engineering consultant during pre- and post-sales activities, collaborating with the broader commercial team to maximize sales growth, support instrument uptime, and customer satisfaction.
About the RoleThis is an exciting opportunity to work in a fast-paced environment, where you will interface between the field organization and internal support structure by providing timely onsite technical assistance to customers, Field Applications Scientists/Specialists, and Territory Account Managers. You will demonstrate advanced technical competence while installing, upgrading, repairing, and maintaining instrument systems in defined territory.
Responsibilities- Provide technical support to customers, junior engineers, colleagues, and contractors.
- Coordinate and prioritize service requests to establish the best intervention method and ensure customer satisfaction.
- Ensure proper inventory levels of service parts to promote first-time fix.
- Work in conjunction with sales and marketing staff to coordinate new system placements, develop leads, promote upgrades, and timely contract renewals.
- Establish and maintain strong relationships with key customers and the existing customer base to ensure their success utilizing our products and services.
To be successful in this role, you will need:
- A BS in Electrical/Electronics/Informatic Engineering, Mechanical Engineering, or related degree in biotechnology/biomedical or equivalent work experience and knowledge.
- Some experience working within a Field Service engineer role would be desirable, preferably within the medical device sector.
- Experience with optical alignments, robotics, electrical/electronics, and mechanical systems would be a bonus.
- Problem-solving ability, excellent verbal and written communications skills, and computer experience and competency.
We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience, plus benefits and opportunities for career growth. Our team members are bright, energetic, and dedicated, and we believe that everyone has the ability to make an impact. We are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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