Front Desk Director

1 giorno fa


Florence, Toscana, Italia Bighornlaw A tempo pieno

We are seeking a highly skilled Front Desk Manager to join our team at Homewood Suites by Hilton Florence. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring their stay is memorable.

Responsibilities:
  • Lead the hiring, training, and supervision of front office staff members to ensure they meet high standards of guest service.
  • Manage front desk operations to guarantee an exceptional guest experience.
  • Communicate effectively with hotel guests face-to-face and over the phone to resolve any issues or answer questions.
  • Analyze financial data and generate occupancy reports for the general manager.

To succeed in this role, you will need:

Qualifications:
  • A high school diploma or equivalent certification required (GED).
  • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired.
  • At least one year of previous experience working in the hospitality industry.
  • Experience as a front desk supervisor or related office management position in the hospitality industry preferred.


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