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Front Desk Experience Manager

1 settimana fa

Florence, Toscana, Italia Sonder Inc. A tempo pieno

About Sonder Inc.

We are a pioneering hospitality company dedicated to making a world of better stays open to all. Our mission is to provide unique and memorable experiences for our guests, leveraging technology and innovation to deliver exceptional service.

Job Description

We are seeking a seasoned Front Desk Hospitality Agent to join our team. As the face of Sonder, you will work collaboratively with team members to create an exceptional first impression on guests, visitors, and internal/external partners from the front desk.

Key Responsibilities:

  • Develop and implement strategies to enhance the guest experience, utilizing technology and innovative solutions.
  • Lead the front desk team, providing guidance and support to ensure seamless operations.
  • Collaborate with the back-of-house team to maintain a clean, organized, and welcoming environment.
  • Support market leadership with administrative tasks, contributing to the smooth operation of our properties.
  • Foster a positive and inclusive work environment, promoting diversity and equal opportunities.

Requirements and Qualifications

  • Minimum 2 years of experience in hospitality management or related fields.
  • Proven track record of delivering exceptional customer service and leading high-performing teams.
  • Strong analytical and problem-solving skills, with a focus on driving business results.
  • Ability to work effectively in a fast-paced environment, adapting to changing situations.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Capacity to lift and move items weighing up to 50 pounds.

Benefits

  • Competitive salary and stock options.
  • Comprehensive health insurance package.
  • Generous paid time off and wellness benefits.
  • Opportunities for career growth and professional development.