Nighttime Hotel Operations Leader
2 mesi fa
As a vital member of our team, the Night Auditor Supervisor plays a crucial role in ensuring exceptional guest experiences during the evening hours. This position requires a blend of operational oversight and guest engagement to maintain our high standards of service.
Key Responsibilities:
- Facilitate smooth guest check-ins and check-outs.
- Deliver personalized and proactive service to all guests.
- Share insights and recommendations regarding the hotel amenities and local attractions.
- Uphold service excellence by providing memorable guest experiences.
- Communicate effectively to assist guests and manage bookings accurately.
- Complete daily operational tasks with precision and timeliness.
- Maintain confidentiality while managing guest accounts.
- Address guest inquiries and resolve complaints efficiently.
- Optimize the Reservations system to enhance bookings and revenue.
- Perform daily financial reconciliations and report on key metrics.
- Support general administrative tasks within the Front Office and collaborate with Housekeeping, Maintenance, and Food & Beverage departments as needed.
- Work independently and demonstrate initiative in all tasks.
Qualifications:
- At least 2 years of experience in the hospitality industry.
- Proven background in Front Office Operations.
- Strong analytical and problem-solving abilities.
Additional Benefits:
Join our dynamic team and enjoy a range of benefits, including:
- Meal vouchers.
- Discounted stays at all Anantara properties.
- Special offers at our restaurants, cafes, and bars.
- Opportunities for career advancement.
- Recognition and rewards programs.
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