Technical Support Specialist II

4 settimane fa


Milano, Lombardia, Italia Stefanini A tempo pieno
About the Job

This position is responsible for providing high-quality technical support to customers in a fast-paced environment. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to work effectively in a team environment.

Responsibilities:
  • Provide technical support to customers via phone, email, and in-person.
  • Determine and recommend the best products or services to meet customer needs.
  • Analyze and repair product failures, including ordering and replacing parts as needed.
  • Support and maintain user account information, including rights, security, and systems groups.
  • Work with Tier 2 and 3 teams to resolve issues that require on-site support.
  • Provide troubleshooting and problem resolution support for all network devices.
  • Coordinate with third-party vendors to resolve hardware and software problems.

Requirements:
  • ITIL V3 Foundation Certification (recommended).
  • Microsoft Operating System/Office Certification(s) will be an asset.
  • Advanced MS Office 365 skills.
  • Scripting, coding skill will be considered an advantage.
  • Able to solve simple hardware issues.
  • High level of analytical thinking and problem-solving skills.
  • Excellent communication and interpersonal skills.

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