Technical Support Specialist II
4 settimane fa
This position is responsible for providing high-quality technical support to customers in a fast-paced environment. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to work effectively in a team environment.
Responsibilities:
- Provide technical support to customers via phone, email, and in-person.
- Determine and recommend the best products or services to meet customer needs.
- Analyze and repair product failures, including ordering and replacing parts as needed.
- Support and maintain user account information, including rights, security, and systems groups.
- Work with Tier 2 and 3 teams to resolve issues that require on-site support.
- Provide troubleshooting and problem resolution support for all network devices.
- Coordinate with third-party vendors to resolve hardware and software problems.
Requirements:
- ITIL V3 Foundation Certification (recommended).
- Microsoft Operating System/Office Certification(s) will be an asset.
- Advanced MS Office 365 skills.
- Scripting, coding skill will be considered an advantage.
- Able to solve simple hardware issues.
- High level of analytical thinking and problem-solving skills.
- Excellent communication and interpersonal skills.
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