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Technical Application Specialist

2 mesi fa


Monza, Lombardia, Italia Thermo Fisher Scientific A tempo pieno
About the Role

As a Technical Application Scientist at Thermo Fisher Scientific, you will play a critical role in supporting our customers in their scientific endeavors. Your expertise will be instrumental in helping researchers and scientists overcome complex challenges and achieve their goals.

Key Responsibilities
  • Provide technical support to customers via various channels, including email, phone, and web forms.
  • Collaborate with internal experts to resolve technical issues and challenges.
  • Document customer interactions and contribute to continuous improvement efforts.
  • Develop and maintain knowledge databases, websites, and other technical resources.
  • Deliver technical updates to colleagues and participate in department meetings.
  • Participate in training and education programs to stay up-to-date with new products and technologies.
Requirements
  • Master's degree in a life sciences or similar field.
  • Bachelor's degree with 3+ years of laboratory experience and a strong scientific/research background.
  • Prior experience in customer service or a customer-facing role is a strong plus.
  • Fluency in English and German for both written and verbal communication.
  • Customer-focused approach.
  • Proven ability to quickly learn large amounts of new, complex technical information.
  • Ability to balance multiple tasks while ensuring timely and accurate completion.
  • Problem-solving skills and natural curiosity.
  • Proficiency in digital tools, including spreadsheets, databases, word processing, and internet applications.
About Thermo Fisher Scientific

Thermo Fisher Scientific is a leading global biotechnology company that enables our customers to make the world healthier, cleaner, and safer. We are committed to your professional growth and provide a supportive and inclusive work environment where you can thrive and build a successful career.