Application Support Engineer

4 settimane fa


Milano, Lombardia, Italia Ion Group A tempo pieno

About the Role

We are seeking a highly skilled Application Support Analyst to join our team at Ion Group. As a key member of our support team, you will play a vital role in ensuring the smooth operation of our ION and LIST services.

Your Responsibilities

  1. Manage and optimize existing and new application functions to ensure optimal use by end-users.
  2. Monitor and control the quality of datasets on a daily basis to maintain high-quality service delivery.
  3. Act as the primary point of contact for end-users, handling system issues and performing incident management.
  4. Support the team in defining and analyzing user requirements, developing and maintaining functional documentation, and performing user training.
  5. Collaborate with the team to ensure the effective delivery of support services and maintenance of high-quality standards.

Your Skills and Qualifications

  • Bachelor's or Master's degree in a financial or technical field.
  • 1.5 years of experience in a similar role in the fintech industry.
  • Basic knowledge of SQL language.
  • Excellent client-focus attitude, team player, and communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to manage pressure and work in a fast-paced environment.
  • Good written and oral communication skills in English and Italian languages.
  • EU Work Permit and willingness to work shifts and weekends.

Important Notes

According to the Italian Law (L.68/99), priority will be given to candidates from the disability list.

Please do not apply if you do not currently have the legal right to work in Italy, or if that right is just about to expire, or if that right has restrictions imposed which would prevent you from undertaking a full-time employment contract.



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