Customer Experience Specialist

4 settimane fa


Casoli, Abruzzo, Italia Manpowergroup A tempo pieno
Complaint Intake Analyst

Manpower is seeking a skilled Complaint Intake Analyst for AbbVie, a leading pharmaceutical company. The successful candidate will be responsible for:

Key Responsibilities:
  • Completing complaint intake via phone and email, including translating local languages to English and identifying complaint codes.
  • Following up on missing information, coordinating sample returns, and communicating investigation results.
  • Interacting with customers, distributors, and internal stakeholders, including CQA, Medical Information, Regulatory Affairs, and Pharmacovigilance.
  • Supporting escalated complex complaints and serving as a product expert.
  • Making decisions on replacements, credits, or warranty claims, and partnering with CQA for translation support.
  • Deciding on vigilance reporting and preparing relevant reports for submission.

Requirements:

  • High school diploma required, college or a 2-year Associate Degree preferred.
  • Experience in quality or customer service in healthcare settings.
  • Excellent customer service skills, both written and oral communication.
  • Proficiency in English (mandatory).

Join Manpowergroup, a dynamic and stimulating environment, and take your career to the next level.



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