Customer Experience Specialist
4 settimane fa
Manpower is seeking a skilled Complaint Intake Analyst for AbbVie, a leading pharmaceutical company. The successful candidate will be responsible for:
Key Responsibilities:- Completing complaint intake via phone and email, including translating local languages to English and identifying complaint codes.
- Following up on missing information, coordinating sample returns, and communicating investigation results.
- Interacting with customers, distributors, and internal stakeholders, including CQA, Medical Information, Regulatory Affairs, and Pharmacovigilance.
- Supporting escalated complex complaints and serving as a product expert.
- Making decisions on replacements, credits, or warranty claims, and partnering with CQA for translation support.
- Deciding on vigilance reporting and preparing relevant reports for submission.
Requirements:
- High school diploma required, college or a 2-year Associate Degree preferred.
- Experience in quality or customer service in healthcare settings.
- Excellent customer service skills, both written and oral communication.
- Proficiency in English (mandatory).
Join Manpowergroup, a dynamic and stimulating environment, and take your career to the next level.
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