Customer Experience Specialist
3 settimane fa
We are seeking a skilled Complaint Intake Analyst to join our team at Manpowergroup. The ideal candidate will have experience in quality or customer service in healthcare settings and excellent communication skills.
Key Responsibilities:
- Completing complaint intake via phone and email, including translating local languages to English and identifying complaint codes.
- Coordinating sample returns and communicating investigation results to customers and internal stakeholders.
- Supporting escalated complex complaints and serving as a product expert.
- Making decisions on replacements, credits, or warranty claims and partnering with CQA for translation support.
Requirements:
- High school diploma required, college or a 2-year Associate Degree preferred.
- Experience in quality or customer service in healthcare settings.
- Excellent customer service skills, both written and oral communication.
- Proficiency in English (mandatory).
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