Data Center Operations Specialist

2 settimane fa


Milano, Lombardia, Italia Equinix A tempo pieno

Job Summary: As a Data Center Technician, you will be responsible for providing high-level customer service and service provisioning to meet customer needs. Your duties will include handling customer support requests, performing installations, and monitoring/alarms to ensure optimal air flow conditions in customer facilities.

Responsibilities:

  • Provide customer support and deal with all customer support requests transmitted by the Service Desk.
  • Perform installations related to contracts signed between customers and Equinix, including wiring services and installation of blanking panels.
  • Monitor/alarms and provide all required vigilance on monitoring tools located in the Control Rooms.
  • Maintain optimal air flow conditions in customer facilities through the installation of blanking panels and instruction in the hierarchy of perforated tiles.

Qualifications:

  • High school diploma preferably in Electrical/electronics.
  • Willingness to work shifts reliably under a rotation schedule that includes overnight shifts and bank holidays.
  • Ability to interact with customers in English and Italian, both written and spoken.
  • Customer/service spirit, serious, attention to detail, rigour.
  • Knowledge of the data center environment (beyond clean rooms).
  • Proven years of experience in a similar role, ideally in a similar environment (Datacenter, computer rooms, clean rooms, Telco operators, etc.).

About Equinix: Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. We enable organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value while supporting their sustainability goals.



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