Transition Management Specialist

4 settimane fa


Roma, Lazio, Italia Serco A tempo pieno

Job Overview


Serco Italy is seeking a skilled Transition Manager to oversee the seamless handover of services during operator transitions. This critical role ensures that services are maintained with minimal disruption as operational responsibilities are passed from one service provider to another.


Main Responsibilities



  • Manage the entire transition process, from tender award to new operator handover, ensuring technical and operational aspects are addressed efficiently.
  • Take charge of operational documentation, including vehicle and fire-fighting equipment management.
  • Evaluate client material status and note incidents involving personnel.
  • Setup a common dashboard for KPI management and service evaluation.
  • Perform other tasks necessary for a smooth transition.

Requirements



  • Italian mother tongue.
  • Fluent written and spoken English.
  • Knowledge of MS Office instruments, including planning tools.
  • Secondary School or University Degree.
  • Deep experience in contract management in challenging environments.
  • Minimum 5 years' experience in Military/Defence.
  • Knowledge of Space/Defence context.
  • Proven service management experience in international projects.
  • Strong financial management skills.
  • Excellent leadership and team management abilities.
  • Exceptional stakeholder management and communication skills.
  • Ability to innovate and drive continuous improvement.
  • In-depth knowledge of compliance and quality management standards.
  • Flexibility to travel and work in a flexible mode.


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