Customer Support Specialist

3 settimane fa


Catania, Sicilia, Italia Kla A tempo pieno
Job Description

We are looking for a dedicated Customer Support Engineer to provide exceptional service to our customers at their sites.

The ideal candidate will have a strong understanding of highly sophisticated capital equipment and be able to troubleshoot and resolve issues efficiently.

Responsibilities
  • Provide customer service activities associated with updating, solving, diagnosing, and repairing of equipment at customer sites.
  • Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
  • Coordinate actions with customers to minimize downtime.
  • Provide assistance to Installation Engineers in resolving problems.
Requirements
  • Certified engineer or degree from advanced technical school or ~3 years industry working experience.
  • Technical military occupational specialties and training may be considered.
  • Ability to understand and solve problems in software, electronics, optics, mechanical, electro-mechanical, and/or electro-optical systems.
  • Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
  • Outstanding interpersonal communication, analytical, and problem-solving skills.
What We Offer
  • A dynamic opportunity and growth potential in the Semiconductor Industry.
  • A competitive, family-friendly total rewards package.
  • Variable compensation components, e.g., participation in company stock purchase plan, company car or car allowance, award-winning training.


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