Customer Experience Specialist
4 settimane fa
CPL TAYLOR by Synergos is seeking a Customer Care Specialist to join their team.
Job Summary:
We are looking for a highly skilled and customer-focused individual to provide exceptional support to our clients. As a Customer Care Specialist, you will be responsible for handling and analyzing customer support requests via email, phone, or ticketing systems.
Key Responsibilities:
- Provide immediate solutions for common issues
- Document cases and delegate complex problems to relevant teams
- Keep customers updated with clear and friendly communication
- Manage internal processes and improvements
- Support onboarding new team members and contribute to achieving performance goals
About Us:
CPL TAYLOR by Synergos is a leading recruitment agency specializing in IT solutions for global logistics and transportation. Our partner, Transporeon, is a cloud-based platform that connects shippers, retailers, carriers, and logistics providers.
Requirements:
To be successful in this role, you will need to have excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.
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