Customer Experience Specialist

4 settimane fa


Catania, Sicilia, Italia CPL TAYLOR by Synergos srl - Ricerca e Selezione Personale Qualificato A tempo pieno

CPL TAYLOR by Synergos is seeking a Customer Care Specialist to join their team.

Job Summary:

We are looking for a highly skilled and customer-focused individual to provide exceptional support to our clients. As a Customer Care Specialist, you will be responsible for handling and analyzing customer support requests via email, phone, or ticketing systems.

Key Responsibilities:

  • Provide immediate solutions for common issues
  • Document cases and delegate complex problems to relevant teams
  • Keep customers updated with clear and friendly communication
  • Manage internal processes and improvements
  • Support onboarding new team members and contribute to achieving performance goals

About Us:

CPL TAYLOR by Synergos is a leading recruitment agency specializing in IT solutions for global logistics and transportation. Our partner, Transporeon, is a cloud-based platform that connects shippers, retailers, carriers, and logistics providers.

Requirements:

To be successful in this role, you will need to have excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.



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