Capability Development Manager

4 settimane fa


Milano, Lombardia, Italia Novartis Farmacéutica A tempo pieno
About the Role

As a key member of our team, you will be responsible for designing and implementing learning and capability building plans for customer-facing associates. This involves working with internal teams and functions to define, develop, and implement learning journeys that leverage internal resources and synergies with other functions within Novartis Farmacéutica and beyond.

We are looking for a skilled professional with 5+ years of experience in learning and capability building roles, preferably in commercial training in pharmaceutical or other industries. You will be responsible for managing learning platforms and training budgets with high accuracy on KPIs measurement.

Key responsibilities include:

  • Designing and implementing learning and capability building plans for customer-facing associates
  • Working with internal teams and functions to define, develop, and implement learning journeys
  • Managing learning platforms and training budgets with high accuracy on KPIs measurement
  • Exploring future external trends and learning methodologies to upgrade existing learning programs
  • Partnering with the business and functions to provide a smooth onboarding for new hires or internal moves for customer-facing roles

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Requirements

  • 5+ years of experience in learning and capability building roles, preferably in commercial training in pharmaceutical or other industries
  • Advanced stakeholder management at all levels within the organization
  • Strong communication and negotiation skills
  • High results-oriented and cross-functional way of working
  • Strong team player, passionate, creative, and curious for new learning evolution
  • Experience in change management and transformation
  • Management of dashboards and KPIs, strong data and analytical skills, experience with AI
  • Management of Learning Platforms (LMS) and tools
  • University Degree, MBA is desirable
  • Fluent in Italian and English


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