Residential Operations Manager
2 settimane fa
At Enterprise, we are dedicated to making a good home possible for millions of families without one. Our mission is to create a world where everyone has a safe and affordable place to call home.
Fhlb Des Moines seeks an experienced Assistant Property Manager to join our team in Silver Spring, MD. As an Assistant Property Manager, you will play a critical role in ensuring the smooth operation of our residential properties, providing exceptional customer service, and driving business growth.
Salary: $24-$26/hour
About the Role:
The Assistant Property Manager will be responsible for ensuring a safe and attractive living environment for residents, exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results. In the absence of the Property Manager, this individual will act as the supervisor, overseeing daily operations, and making decisions to drive business success.
Responsibilities:
- Demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE, and SUCCESS in all activities and interactions.
- Interact with residents, associates, management, and guests to ensure prompt and professional resolution of concerns.
- Implement sales and marketing strategies to achieve occupancy goals, monitor market trends, and make recommendations to adjust activities accordingly.
- Maintain knowledge of competitive properties, external regulatory requirements, and Enterprise Residential's policies and procedures.
- Show and lease apartments, qualify prospective residents, manage lease renewals, collect rents, and monitor delinquencies and collections.
- Provide direction to the team, promote resident services initiatives, and prepare reports on operational and financial data.
- Assist in processing property expenses, participate in training sessions, and maintain open communication with the Property Manager.
- Support other communities as assigned by management.
Requirements:
- Minimum three (3) years' experience in property management, leasing, or a related field.
- NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally-recognized compliance training program and experience.
- Able to work in a fast-paced environment, demonstrating strong organizational and follow-up skills, and ability to manage multiple priorities.
- Strong verbal and written communication skills to interact with diverse groups of associates, residents, and external agencies.
- Ability to apply reason, logic, and problem-solving skills to resolve typical operational issues.
- Physical demands and work environment characteristics include regular sitting, standing, walking, talking, hearing, using hands to finger, handle, or feel objects, tools, or controls, reach with hands, and arms, balance, stoop, kneel, crouch, talk, and hear.
Total Rewards at Fhlb Des Moines:
We offer a comprehensive total rewards package that includes dental, health, and vision care plans, family-building benefits, flexible work arrangements, health advocacy, EAP, mental health benefits, financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions.
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