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Hospitality Operations Manager
2 mesi fa
Sonder is revolutionizing hospitality and making a world of better stays open to all. Our unique properties offer a hotel-like service, and we're looking for a Hospitality Operations Manager to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience.
Key Responsibilities:- Develop scalable processes for onboarding, training, and developing a team of Hospitality Agents.
- Own various city operations projects and prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability.
- Guide guests through the Sonder experience, ensuring they have an amazing first impression.
- Communicate cross-functionally clearly and with compassion.
- Analyze market trends to optimize operations and proactively address potential guest issues.
- Previous experience managing direct reports; hospitality a plus.
- Proven ability to lead, prioritize, and deliver with a focus on driving team performance through coaching, training, and accountability.
- Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive.
- Great communication skills, able to define clear action steps for their team members and effectively delegate.
- Ability to take the initiative and problem solve independently.
- Detail-oriented and organized.
- Ability to adapt and flex to shifting priorities.
- Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies.
- Strong ability to establish positive relationships with others.
- Thrives in a fast-paced, ever-changing, always challenging startup environment.
- Basic spreadsheet knowledge required i.e., Google suite.
- Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time.
- Knowledge of hospitality is a plus.
- Experience in a start-up environment preferred.
- Must have a flexible schedule and be able to work nights and weekends as business requires.
We offer attractive employee travel perks for any Sonder location as well as competitive stock, health, and lifestyle benefits. For eligible employees, benefits may include: competitive compensation, generous stock plan, medical, dental, and vision insurance (where applicable), flexible vacation, wellness, and volunteering days, annual free credits and discounts to stay in Sonders, and workplace flexibility (for remote-specified positions only).
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal, or local law.
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