Sales and Station Agent
7 giorni fa
Job Title: Sales and Station Agent
Job Summary:
Turkish Airlines is seeking a highly skilled and customer-focused Sales and Station Agent to join our team. As a Sales and Station Agent, you will play a crucial role in providing exceptional passenger services, creating memorable experiences, and ensuring seamless operations at our Sales Office, Airport Office, or both.
Key Responsibilities:
- Reservation and Ticketing: Calculate fares and arrange routes based on passenger requests, provide schedule and fare information, and handle reservation/booking requests efficiently.
- Passenger Operations: Ensure seamless coordination throughout the passenger journey, welcome passengers as the aircraft arrives, and facilitate smooth coordination and communication between the crew, handling agent, catering, cleaning, air traffic, customs, and immigration.
- Flight Documentation: Prepare all necessary flight documents accurately and completely, place orders for daily catering services, and maintain comprehensive flight records.
- Lost and Found: Coordinate with the handling agent to locate and deliver lost items to their owners and follow the compensation process if necessary.
- Financial Reporting: Report and register operational income, cost, financing, and financial statistical information in relevant IT systems like SAP, ERP, and DOP.
Requirements:
- Bachelor's degree or at least high school graduation.
- Permanent residence permit in the respective country.
- Minimum of 1 year experience in civil aviation or tourism.
- Excellent command of English and proficiency in local language(s).
- Availability to work in shifts, including overnight shifts.
- A team player who can also work independently when needed.
- Ability to multitask effectively and handle multiple tasks simultaneously.
- Good knowledge and experience with a major Computer Reservations System (Troya or Quickres experience is a plus).
- Strong oral and written communication skills.
- Demonstrated sense of responsibility and the ability to make accurate and effective decisions.
About Turkish Airlines:
We strive to bring the world closer by making it move through our wings. We are working with all our strength to offer our guests a unique experience while connecting 340 destinations around the world. We would like to see you among us in our success story to which each member of our family contributes.
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