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Experienced Customer Support Specialist in Automotive Sector
2 mesi fa
What will your responsibilities include?
This role is chiefly focused on maintaining direct communication with both Export and Domestic Customers in the Original Equipment (OE) and Aftermarket sectors. It encompasses order processing and the dispatch of products. Additionally, it involves collaboration and assistance to Sales personnel, Account Managers, and After Sales Technical Support.
Specifically, your duties will include:
- Managing customer orders, verifying pricing, confirming delivery timelines, and overseeing parts and equipment specifications, along with handling inquiries, correspondence, quotations, and general sales administrative tasks, including documentation.
- Performing data entry and maintenance in SAP.
- Utilizing Customer Relationship Management (CRM) systems effectively.
- Coordinating the shipment of repairs and warranty replacements, including the issuance of Return Merchandise Authorizations (RMAs).
- Providing general support and collaboration with sales teams and other departments such as Logistics, Purchasing, and Finance.
- Ensuring that daily and monthly sales targets are met, monitoring customer payments, and ensuring timely collection of goods before deadlines, while liaising with logistics providers.
- Adhering to compliance regulations and preparing authorization documents for new customer setups and modifications to payment terms, along with submitting these for necessary approvals.
- Addressing customer concerns via telephone, fax, or email in a timely manner to guarantee complete customer satisfaction.
- Executing product launches through SAP (or similar systems) across various account networks in accordance with local decisions.
Qualifications
What sets you apart?
- Proficiency in the following languages is essential:
Full professional proficiency in English (minimum C1)
Professional working knowledge of French (minimum B1) - A degree in a relevant field, preferably in Commercial or Export Management.
- A background in Customer Service or Care with a minimum of 4 years of experience.
- A friendly and empathetic approach towards customers.
- Strong verbal and written communication skills.
- Capability to manage multiple tasks and prioritize effectively.
- Proven ability to meet deadlines and achieve results on time.
- A collaborative mindset, with resilience under pressure.
- Proficient in computer applications, including Microsoft Word, Excel, PowerPoint, and SAP (or similar software).
Additional Information
Bosch is committed to being an Equal Opportunity Employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, or any other protected category.
