Customer Care Specialist Italy

2 settimane fa


Parma, Emilia-Romagna, Italia Davines Italia Spa A tempo pieno

Job Description

About Us

Davines Group is a professional cosmetic products company specializing in haircare and skincare products. We are a global company with 8 offices, operating in 90 countries, and employing around 900 collaborators.

Your Mission

As a Customer Care Specialist, your mission is to provide excellent customer service, ensuring customer satisfaction, and building long-lasting relationships. You will be responsible for guaranteeing proper and prompt support for clients, ensuring correct and quick orders processing, and managing claims.

Your Responsibilities

• Guarantee the proper and prompt support for clients

• Ensure a correct and quick orders processing

• Manage claims

• Check clients contracts conditions and progress

• Control and cooperate with the sales force for the correct application of sales conditions

• Interface with other departments (Trade Marketing, Education, Invoicing, Credit Management, Logistic and Demand Planning departments)

Requirements

• Strong interpersonal communication competences to build strong relations with partners and customers

• Good knowledge of customer service principles and practices

• High level of independence and proactive mindset

• Ability to manage a range of simultaneous activities in a dynamic environment, working with deadlines and on multiple tasks

• Great team-player

• Experience of use and in-depth knowledge of the operation of BtoB communication management software

• Experience of use of Salesforce.com is a plus

• Natural interest in global culture and lifestyle a strong plus

• Knowledge of English is essential



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