Customer Care Specialist Italy
2 settimane fa
Job Description
About Us
Davines Group is a professional cosmetic products company specializing in haircare and skincare products. We are a global company with 8 offices, operating in 90 countries, and employing around 900 collaborators.
Your Mission
As a Customer Care Specialist, your mission is to provide excellent customer service, ensuring customer satisfaction, and building long-lasting relationships. You will be responsible for guaranteeing proper and prompt support for clients, ensuring correct and quick orders processing, and managing claims.
Your Responsibilities
• Guarantee the proper and prompt support for clients
• Ensure a correct and quick orders processing
• Manage claims
• Check clients contracts conditions and progress
• Control and cooperate with the sales force for the correct application of sales conditions
• Interface with other departments (Trade Marketing, Education, Invoicing, Credit Management, Logistic and Demand Planning departments)
Requirements
• Strong interpersonal communication competences to build strong relations with partners and customers
• Good knowledge of customer service principles and practices
• High level of independence and proactive mindset
• Ability to manage a range of simultaneous activities in a dynamic environment, working with deadlines and on multiple tasks
• Great team-player
• Experience of use and in-depth knowledge of the operation of BtoB communication management software
• Experience of use of Salesforce.com is a plus
• Natural interest in global culture and lifestyle a strong plus
• Knowledge of English is essential
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