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Hotel Operations Director

2 mesi fa

Venezia, Veneto, Italia Starhotels A tempo pieno

Hotel Manager Job Description

**About the Role**

We are seeking a highly skilled and experienced Hotel Manager to lead the daily operational management of our Hotel Splendid Venice in the heart of Venice. As a key member of our team, you will be responsible for driving efficiency, achieving revenue and guest satisfaction targets, and fostering a service recovery culture to drive customer loyalty.

**Key Responsibilities**

* Support the General Manager in driving the team and daily operations to provide exceptional customer experiences and achieve targets.

* Address customer concerns and develop a service recovery culture to drive customer loyalty.

* Assist in developing meaningful and achievable hotel budgets and strategic goals.

* Provide effective leadership to the hotel management team and staff to ensure targets are met and exceeded while maintaining high engagement and motivation.

* Plan, direct, and coordinate the service delivery of operational departments to meet and exceed guest expectations.

* Ensure costs are controlled throughout operational departments and results are analyzed regularly to identify opportunities and drive efficiencies.

* Hold regular briefings and meetings with the HOD team to maintain and foster an environment to share guidance, feedback, and seek inputs to improve staff and customer experiences.

**Requirements**

* A unique personality and passion for hospitality.

* A degree or diploma in Hotel Management or equivalent.

* Proven experience in the role (at least 5 years).

* Substantial background in Food and Beverage and Room Division Management.

* Experience in managing budgets, revenue proposals, and forecasting results.

* Knowledge of hotel property management systems (Opera preferred).

* Strong leadership skills and an inclusive style.

* Problem-solving and proactivity.

* Excellent organizational skills and a strong sense of responsibility.

**Language Requirements**

* Italian - fluently

* English - fluently

* Additional languages are a plus.

**Benefits**

* Exclusive discounted stays within the group.

* Ticket Restaurants for delightful dining.

* Performer Management Program.

* Exceptional career advancement opportunities.

* An attractive compensation package based on your experience.

* The chance to be a part of an ambitious, caring organization.