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Customer Success Manager

2 settimane fa

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At Experian, we're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.

We're a global tech company that's evolved over 125 years, helping economies and communities flourish. Our team of 22k amazing employees in 30+ countries believe in the possibilities for you and the world.

The Customer Success Manager plays a crucial role in ensuring customers achieve their desired outcomes while using our products or services. You'll manage customer onboarding, act as a spokesperson for our organization, assist the customer, organize and guide periodically the services review to the Clients, propose new services for cross-selling, facilitate contact with customer support, and represent the customer's needs within the company.

You will report to the Operations Service Director and guide new customers through the setup process, ensuring they understand how to use the product. You will develop relationships with customers, being their main contact, provide ongoing support, and address any issues or concerns customers may have.

Responsibilities:

  • Guide new customers through the setup process and ensure they understand how to use the product.
  • Develop relationships with customers, being their main contact.
  • Provide ongoing support and address any issues or concerns customers may have.
  • Conduct product demonstrations to help customers understand the value and functionality of the product.
  • Gather and analyze customer feedback to improve the product and customer experience.
  • Identify opportunities to introduce additional products or services that may benefit the customer.
  • Represent the customer's needs and interests within the company to ensure they are met.
  • Monitor and report on measurements related to customer success, such as customer satisfaction and retention rates.