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Exceptional Customer Service Representative

3 settimane fa

Montà, Italia beBeeCustomerSupport A tempo pieno
Job Summary

We are seeking a skilled Customer Support Agent to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Answer incoming calls from customers and respond to their inquiries in a timely and professional manner.
  • Provide product information, account opening services, and account servicing to our customers.
  • Buid rapport with our customers to resolve service issues and answer their questions.
  • Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures.
  • Responsible for the day-to-day coverage of customer account maintenance processes, including application review and processing, money movement, correspondence, and complaint handling and response.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A positive attitude and a passion for delivering exceptional customer service.
  • The ability to work independently in a fast-paced environment.
  • Good problem-solving skills and the ability to adapt to new situations.
  • A strong understanding of operational risks and the ability to identify and mitigate them.
Benefits

We offer a range of benefits to our employees, including:

  • Competitive salary and bonuses.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive training program to ensure your success in the role.
About Us

We are a leading global investment banking, securities, and investment management firm. We are committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally.