Field Engineer

1 settimana fa

Lainate, Lombardia, Italia Imagine Communications A tempo pieno

About the Role

We are seeking a highly skilled Field Engineer to join our team at Imagine Communications. As a Field Engineer, you will be responsible for the installation, support, and maintenance of our media software and networking solutions.

Key Responsibilities

  • Installation and support of our media solutions, including Automation/Video Servers, Channel in the box, MAM, Graphics, and Gateways.
  • Setup and configuration of traditional SDI and new solutions 2110, 2022/6, TS, HDR, JpegXS, and dockers.
  • Collaboration with product lines and R&D to improve solutions and address customer needs.
  • Support on large and innovative projects during implementation and continuing support during live migration.
  • Travel to different countries to support and manage key customers based in West Europe and Africa.
  • Support sales for any potential future opportunities.
  • Deliver on-site and remote services.

Technical Commissioning and Training

  • Provide on-site installation of equipment and ensure its operation.
  • Deliver basic operation and maintenance training to customers.
  • Provide troubleshooting of assigned equipment at the customer site.
  • Provide alternative solutions to customer issues where the current solution does not meet customers' expectations.
  • Produce simulations of customer-reported problems and test various alternatives and options to arrive at a resolution to the problem.
  • Interface effectively with other departments to resolve on-site customer issues.
  • Follow-up with customers to ensure issues are adequately resolved.
  • Act as an advocate for both the company and the customer.
  • Arrange for module exchange or factory repair of customer product.
  • Complete expense and field trip reports timely and accurately.

Technical Product Support

  • Resolve customer product/System issues following defined support processes.
  • Arrange for module exchange or repair of customer product.
  • Enter service calls and associated activities into CRM system accurately and in a timely manner.
  • Escalate more complex technical issues through the appropriate system.
  • Support e-service tools such as customer queries and repair.

About You

  • Engineering or Bachelor's degree.
  • Good Communication Skills (Written and spoken English).
  • Experience with Broadcast & Playout Technologies (ideally minimum 5 Years).
  • Deep and thorough knowledge with hands-on experience with Automation/Playout/Graphics/MAM/Newsroom/Infrastructure workflow.
  • Understanding of Service-based architecture.
  • Positive, professional attitude with ability to work independently as well as support for team members when required.
  • Available to travel (mainly in West Europe and Africa but could be over the world too) with ability to work remotely.

What We Offer

At Imagine Communications, we offer a collaborative and supportive work environment, with opportunities for professional growth and development. We are committed to providing an environment of mutual respect and are proud to be an equal opportunity workplace and an affirmative action employer.

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