Global Client Service Director
6 giorni fa
Job Summary
We are seeking a seasoned Global Client Service Director to lead our Miu Miu client service team. As a key member of the Prada Group, you will drive business results and set industry standards for remote client experience.
About the Role
- Drive overall business results and assure leadership in quality of remote client experience
- Set objectives and lead omnichannel clienteling initiatives and results
- Identify areas of enhancement for systems and tools, collaborating with other CS teams
- Establish Voice of Client monitoring through ecosystem of tools and inputs
Responsibilities
- Lead execution of Global and Regional Client Service departments strategy by driving workflows, procedures, and policies
- Align with regional and global management on insights and action plans, providing regular quantitative and qualitative feedback
- Partner with key departments to optimize client management processes
- Design and create project work plans, identifying resources and assigning responsibilities
- Enhance customer experience through proactive management of VIC and high-value client relationships
- Generate and review periodic reports on customer services KPIs
Requirements
- Significant experience in client experience background, at least 8 years with 5 years in similar roles
- Strong business acumen and knowledge of luxury clients' desires, needs, and expectations
- In-depth knowledge or strong passion for fashion and luxury
- Ability to achieve results through influence and problem solving
Benefits
- $120,000 - $150,000 per year
- International experience and strong cultural sensitivity
- Fluency in English
- Knowledge of other languages is appreciated
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