Global Client Service Director

6 giorni fa


Roma, Lazio, Italia Prada Group A tempo pieno

Job Summary

We are seeking a seasoned Global Client Service Director to lead our Miu Miu client service team. As a key member of the Prada Group, you will drive business results and set industry standards for remote client experience.

About the Role

  • Drive overall business results and assure leadership in quality of remote client experience
  • Set objectives and lead omnichannel clienteling initiatives and results
  • Identify areas of enhancement for systems and tools, collaborating with other CS teams
  • Establish Voice of Client monitoring through ecosystem of tools and inputs

Responsibilities

  1. Lead execution of Global and Regional Client Service departments strategy by driving workflows, procedures, and policies
  2. Align with regional and global management on insights and action plans, providing regular quantitative and qualitative feedback
  3. Partner with key departments to optimize client management processes
  4. Design and create project work plans, identifying resources and assigning responsibilities
  5. Enhance customer experience through proactive management of VIC and high-value client relationships
  6. Generate and review periodic reports on customer services KPIs

Requirements

  • Significant experience in client experience background, at least 8 years with 5 years in similar roles
  • Strong business acumen and knowledge of luxury clients' desires, needs, and expectations
  • In-depth knowledge or strong passion for fashion and luxury
  • Ability to achieve results through influence and problem solving

Benefits

  • $120,000 - $150,000 per year
  • International experience and strong cultural sensitivity
  • Fluency in English
  • Knowledge of other languages is appreciated


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