Front Office Team Lead

1 giorno fa


Milano, Lombardia, Italia Leonardo Milan City Center A tempo pieno

About Us:
At Leonardo Hotels, we foster a culture that values individuality and encourages our team members to be themselves. We believe in creating a work environment where everyone feels welcome and empowered to contribute their ideas.
Our motto 'BE YOURSELF' reflects our commitment to this vision. We're not about conformity or strict rules; we're about embracing diversity and promoting a sense of community among our team members.
In the Leonardo Family, you'll find a dynamic and colourful group of people who share a passion for delivering exceptional guest experiences. Your motivation, opinions, and ideas are essential to our success.
We offer a range of benefits to support your personal and professional growth, including:
- Discounts on accommodation and meals at Fattal Hotel Group restaurants
- Europe-wide networking opportunities through our internal employee app 'LEAPP'
- Support in balancing work and family life
- Training and development programs in our Leonardo Academy
- Regular team events and activities
Your Main Responsibilities:
- Provide outstanding personal service to our guests, ensuring they feel at home
- Handle administrative tasks efficiently and effectively
- Schedule and manage front office operations
- Lead the Front Office Team and act as Front Office Manager when needed
- Contribute to the personal and professional growth of your colleagues
- Set an example by embodying our company values
Your Profile:
- At least 4 years of experience in hotel front office operations, preferably in medium- to large-city hotels
- Hospitality is in your veins; you have a natural ability to connect with people and provide excellent customer service
- Stress resistant, accurate, and decisive in high-pressure situations
- Responsible and able to lead a team
- Flexible in working varying shifts
- Fluent in English and Italian; good knowledge of main IT systems and booking platforms (OTA)
- Familiarity with Milan's hidden treasures and lifestyle is a plus



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