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Learning & Development Manager - Strategic Growth

2 mesi fa

Roma, Lazio, Italia Marriott International, Inc. A tempo pieno
Job Summary

We are seeking a highly skilled Learning & Development Manager to drive company values and philosophy, ensuring all training and development activities are strategically linked to the organization's mission and vision. This role will work closely with the Executive Committee and property leadership team to identify and address employee and organizational development needs.

Key Responsibilities
  1. Managing and Administering Employee Training
  • Coordinate property compliance training programs, including CPR, PAR, Business We Do, Harassment, Fire Safety, Food Handling, and OSHA.
  • Ensure participants receive the appropriate property and company orientation, understand program materials, and build relationships with property leadership team.
  • Promote and inform employees about all training programs.
  • Use effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Administer and deliver core training initiatives in compliance with corporate training and development standards.
Managing Employee Development Programs
  • Provide additional training to participants to increase skills, such as HR skills.
  • Help employees identify specific behaviors that will contribute to service excellence.
  • Oversee the Management Development Program.
  • Coach managers to enhance their own performance and to improve the performance of employees.
  • Develop specific training to improve service performance.
  • Work with leadership team to determine development needs of managers.
  • Design, develop, and deliver a supervisory development program to build effective supervisory skills.
Developing Training Program Plans
  • Develop and maintain an annual or quarterly training calendar.
  • Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Develop, implement, and maintain a property orientation program for employees to introduce the company and the culture.
  • Select, train, and develop an internal training cadre to support delivery of technical skills training programs.
Evaluating Training Program Effectiveness
  • Align current training and development programs to effectively impact key business indicators.
  • Ensure all training and development activities are strategically linked to the organization's mission and vision.
  • Measure transfer of learning from training courses to the operation.
  • Track key business indicators (employee and guest satisfaction, retention, and financial results) to determine the effectiveness of current training and development programs.
About Marriott International, Inc.

Marriott International, Inc. is a global hospitality leader, operating a portfolio of brands that deliver exceptional guest experiences. Our commitment to excellence is reflected in our dedication to providing a positive and inclusive work environment for our employees.

We are an equal opportunity employer, committed to non-discrimination on any protected basis, including disability and veteran status. Our goal is to create a diverse and inclusive workplace that reflects the communities we serve.