Lavori attuali relativi a Financial Analyst with German Language Skills - Milano, Lombardia - Amazon
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Financial Analyst with German Language Skills
1 settimana fa
**Job Overview**
We are seeking a proactive and detail-oriented Financial Analyst to manage and resolve receivables and payment-related queries received from our business customers.
The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects.
Key Responsibilities:
- Managing customer liabilities to Amazon - credit collection operations
- Reviewing and monitoring AR Aging Reports and collections targets
- Acting as support and an intermediary between the customer and Amazon Business to obtain and settle third-party invoices
- Responding to customer invoicing inquiries, researching unpaid or disputed amounts, and communicating directly with the customer via emails and phone calls to resolve their issues, correct invoicing errors, and ensure timely collection of payments
- Reconciling Amazon's open receivables with customers to ensure quick and timely AR collection
- Working effectively with all relevant stakeholders to ensure we serve our customers in the most effective manner, especially for customers facing cash flow or internal issues
- Earning the trust of external and internal stakeholders/customers, building long-lasting relationships that reinforce Amazon's customer centricity, and continually looking for ways to improve customer experience and satisfaction
- Working with Amazon customers to drive process improvements and resolve escalations and discrepancies
- Diagnosing, improving, and fixing any issues with our current collections processes
