Help Desk Specialist

1 giorno fa

Milano, Lombardia, Italia Adecco Italia A tempo pieno
Job Description

Adecco Italia is seeking a skilled Help Desk Specialist to join our team in a prestigious law firm and tax department. As a Help Desk Specialist, you will be responsible for providing technical support to employees, resolving hardware and software issues, and collaborating with the IT team to optimize the company's infrastructure.

Key Responsibilities:
  • Technical Support: Provide timely and effective technical support to employees through various channels, including phone, email, and chat.
  • Problem Resolution: Diagnose and resolve hardware and software issues, identifying root causes and implementing effective solutions.
  • Installation and Configuration: Assist in the configuration and installation of new devices and software, ensuring they are fully functional.
  • Preventive Maintenance: Collaborate in the planning and execution of preventive maintenance activities to prevent future issues.
  • Documentation: Create and maintain detailed documentation on procedures and common solutions to simplify future technical support.
  • Interfunctional Collaboration: Work closely with the IT team to resolve complex issues and contribute to the optimization of the company's infrastructure.
Requirements:
  • Education: Bachelor's degree or diploma in Computer Science or related field.
  • Experience: Previous experience in technical support or help desk role.
  • Skills: Knowledge of Windows operating systems and productivity software, effective communication skills with various levels of technical competence.
What We Offer:
  • Contract: Direct contract with the company.
  • Salary: RAL commensurate with seniority.

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