Guest Relations Specialist

Position Overview:
The Guest Relations Specialist will report directly to the Front Office Manager and will be responsible for ensuring an exceptional experience for all guests throughout their stay.

Key Responsibilities:
• Execute Guest Service operations effectively.
• Actively promote and sell available experiences to enhance guest satisfaction.
• Maintain timely correspondence with guests and agencies as per established procedures.
• Provide continuous support to guests during their stay and gather valuable feedback.

Employment Details:
• Seasonal fixed-term contract with precedence rights for future opportunities.
• Competitive compensation package including a flat-rate tourism contract and annual performance bonus.
• Full-time commitment required, with a structured schedule including one day off per week.
• Accommodation provided in shared living quarters, with utilities covered by the company.
• Comprehensive internal training on operational procedures and management practices.
• Exposure to the Relais & Chateaux standards and quality assessment protocols.
• Access to health support services through the company doctor.

Candidate Profile:
• Educational background: Diploma or Degree.
• Proficient in Italian and English; knowledge of an additional language is advantageous.
• Minimum of three years of experience in 4/5-star hotels or similar establishments.
• Familiarity with Property Management Systems (PMS) and essential IT tools.
• Strong initiative, adherence to procedures, and teamwork skills.
• Ideal candidates will demonstrate professionalism, excellent interpersonal skills, empathy, and a guest-oriented mindset, with the ability to manage and resolve issues promptly while maintaining composure under pressure.