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Claims Team Lead, Casualty

1 mese fa

Bardi, Emilia-Romagna, Italia Xl Catlin A tempo pieno
Job Title: Claims Team Lead, Casualty

As a Claims Team Lead, you will play a critical role in AXA XL's Casualty Claims team in Italy. Your primary responsibility will be to support and guide a team of Claims Specialists to drive files to resolution and achieve the best possible outcomes for AXA XL and its clients in accordance with established guidelines.

Key Responsibilities:
  • Management and coordination of fellow Claims Specialists to drive files to resolution
  • Management of assigned claims, settling and implementing cases strategy under the direction of the Claims Manager and in accordance with Company guidelines and procedures
  • Be a point of reference for technical and administrative issues
  • Maintenance of assigned reporting and controls across the Casualty Claims direct reports
  • Review and control claims data to support strategic analysis, prioritization, and decision making
  • Management of direct reports workload and allocation, with provision of technical oversight, coaching and development to the team members
  • Drive continuous improvement and learning in the team and actively support short- and long-term initiatives
  • Contribution to costs control and performance of technical results
  • Engagement in projects outside current role and/or with expanded responsibility
  • Collaboration with the Underwriting team and key partners in connection with claim trends, marketing and business development and retention activities
  • Connection with distribution partners and accounts to establish Claims' value and service proposition
Requirements:
  • Relevant experience in similar roles or in claims handling and/or people management
  • Good understanding of claims rules, processes and procedures
  • Ability to handle large/complex claims and to manage preventive actions
  • Fluent speaking/writing in Italian and English
  • Lead by example with enthusiasm by getting the team to embrace strategies and resolving potential conflicts
  • Support Team development in order to increase knowledge. Share best practices and ensure that relevant professional standards are met
  • Accept responsibility for taking decisions and for individual actions and be able to share responsibility as a team member
  • Stakeholder management: cultivate relationships with brokers, court prosecutors, opposite lawyers, experts and other involved parties
  • Customer centricity: place the customer at the centre of all decisions and actions. Understand and anticipate customer needs and behaviours. Use empathic listening and formulate customized advice and solutions
  • Collaborative working: excel at cooperating with multiple contributors in different locations, to achieve collective goals, in virtual or non-virtual environments, without being afraid to express disagreement
About AXA XL:

AXA XL is the P&C and specialty risk division of AXA, known for solving complex risks. We provide re/insurance solutions to mid-sized companies, multinationals, and inspirational individuals. Our comprehensive and efficient capital platform, data-driven insights, leading technology, and best talent in an agile and inclusive workspace empower us to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

We are committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success.