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German Customer Support Specialist
2 mesi fa
In this Customer Support Specialist role, you will be the primary point of contact for our German-speaking customers. Your responsibilities will include resolving customer issues, providing product walkthroughs, and conducting research to identify solutions. You will also be responsible for ensuring proper recording and closure of all issues, as well as providing prompt and accurate feedback to customers.
About YouWe are looking for an individual with strong analytical skills, a problem-solving mindset, and excellent communication skills. Previous experience in a customer support role or at a start-up is a plus. You should be fluent in German and have a strong understanding of the German market.
Key Responsibilities- Resolve customer issues and provide product walkthroughs
- Conduct research to identify solutions to customer issues
- Ensure proper recording and closure of all issues
- Provide prompt and accurate feedback to customers
- Answer customer inquiries via email, phone, and live video calls
- Fluency in German (verbal and written)
- Strong analytical skills and problem-solving mindset
- Previous experience in customer support or at a start-up
- Excellent communication skills
PriceLabs is a revenue management solution for the short-term rental and hospitality industry. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management. We are a remote-first organization and accept work from home as the norm. We are committed to providing equal opportunity in all aspects of employment and do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges.
