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German Customer Support Specialist
1 mese fa
In this exciting Customer Support Specialist role, you will be the first point of contact for our German-speaking customers. As a key member of our team, you will play a vital role in ensuring our customers receive exceptional support and service. Your work will have a direct impact on the success of our customers and their businesses.
Key Responsibilities- Take ownership of customer issues and see them through to resolution
- Conduct product walkthroughs and provide resolutions to customer queries
- Research, diagnose, and troubleshoot customer issues to identify solutions
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answer customer questions via email, phone calls, and live video calls
- Go above and beyond to help customers
- You possess empathy and patience
- You have a curious and problem-solving mindset
- You have previous experience in a customer support role or at a start-up
- You have a strong analytical background, with experience working with databases and SQL queries
- You have excellent verbal, written, presentation, and interpersonal communication skills
- You have experience working with Zohodesk or other support/service software
- Primary fluency in German is mandatory
Please fill out the application form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.
Tip: Avoid using AI-generated responses. We want to hear from you.
About PriceLabsPriceLabs is a revenue management solution for the short-term rental and hospitality industry. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
We manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels. Every day, we price over 400,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
Our customer base grew 10x since 2019, and in 2022, we raised $30 million in funding from Summit Partners. We continue to grow exponentially, backed by a strong team to take us to the next level.
Why join PriceLabs?
- We are a remote-first organization and accept work from home as the norm.
- Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product.
- Work with a global team of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges.
