Field Service Engineer
2 settimane fa
Job Summary:
The Field Service Engineer will provide technical support and maintenance services to Jord International clients and projects. This includes installation, alignment, pre-commissioning, commissioning, maintenance, troubleshooting, and resolution of warranty and performance issues.
Key Responsibilities:
- Provide on-site technical support and maintenance services to Jord International clients and projects.
- Perform hands-on, on-site, condition assessment, troubleshooting, service, and repairs.
- Provide technical support to external customers to effectively resolve customer issues.
- Provide on-site training of end-users or customer staff where required.
- Ensure customer satisfaction is maintained and escalate technical or customer issues to the aftermarket sales team as necessary.
- Promote continuous improvement on site by providing effective and professional feedback on site issues.
- Interfacing with cross-functional work teams within Jord International including Engineering, Project Management, Quality Assurance, Procurement, manufacturing, and RCA teams.
- Assist in the development and review of Jord International Technical Service documentation.
- Prepare and review reports and QAQC documentation.
- Inspect components and equipment and take active involvement for product development and Root Cause Analysis.
- Develop and maintain service information and reports in Jord International's Horizon Systems.
- Interact with Jord International's customer support and the aftermarket sales team to continually evaluate and improve equipment support solutions, channels, and strategies.
- Present Jord International as a professional, capable, reliable, and experienced service provider and maintain effective communications with the client during the assignment to ensure satisfaction and implement any necessary corrective action.
- Remain flexible in filling other field assignments as and when required.
- Ensure timely completion and submission of all documentation and paperwork required by the position and specific assignments.
- Ensure compliance to all HS&E, Quality, and Environmental procedures and requirements required by Jord International and any end-user site.
- Undertake training where required or determined as necessary by the Company.
- Undertake miscellaneous other duties as required.
- Adhere to all Jord International company policies and IMS requirements.
Requirements:
- Bachelor's Degree or equivalent technical qualifications in mechanical engineering or related trade qualifications.
- A minimum of six years' experience as a Field Services Engineer or suitable similar position.
- A strong understanding or previous exposure to Jord International's product range or products of a similar nature.
- The ability to comprehend mechanical, electrical, and process drawings and be able to effectively use computer databases, in-house programs, and MS Office programs.
- Strong troubleshooting skills and technical aptitude.
- Strong communication skills in written and spoken English and the ability to effectively work, cooperate, and communicate with client and end-users on site.
- A high degree of mobility, preparedness to travel for extended periods, and the ability to adapt to situations that can be stressful and natural environments that can exhibit extremes in temperature and conditions.
- A strong understanding of the relevant health and safety regulations.
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