Deputy General Manager

3 settimane fa

Amalfi, Campania, Italia Anantara A tempo pieno

The Deputy General Manager plays a pivotal role in supporting the General Manager in overseeing the daily operations of the hotel, ensuring seamless service delivery and exceptional guest experiences.

Key Responsibilities:

  • Assist the General Manager in the overall management of the hotel, ensuring all departments meet and exceed operational standards and guest expectations.
  • Oversee day-to-day operations across all departments, including front office, housekeeping, food & beverage, and maintenance, to ensure seamless service delivery.
  • Implement and monitor policies and procedures to enhance operational efficiency and compliance with health and safety regulations.
  • Champion a guest-centric culture, ensuring the hotel consistently delivers exceptional service to all guests.
  • Address guest inquiries, concerns, and complaints promptly and effectively, seeking opportunities to enhance guest satisfaction and loyalty.
  • Collaborate with department heads to develop and implement initiatives that improve the guest experience.
  • Provide leadership and support to department heads and team members, fostering a positive work environment and promoting teamwork.
  • Assist in recruitment, training, and development of hotel staff, ensuring all employees embody the hotel's values and standards.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Assist the General Manager in the preparation and management of the hotel's budget and financial performance, ensuring profitability and cost control.
  • Monitor revenue and expenses, implementing strategies to maximize revenue and optimize costs while maintaining service quality.
  • Analyze financial reports and performance metrics to identify trends and areas for improvement.
  • Collaborate with the General Manager in developing and executing the hotel's strategic plan and marketing initiatives to achieve business goals.

Requirements:

  • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • A Master's degree is a plus.
  • Minimum of 3 years of experience in a leadership role within luxury hotels or high-end hospitality environments, with a proven track record in hotel operations.
  • Strong understanding of hotel management operations, financial management, and guest service principles.
  • Excellent organizational skills, with the ability to manage multiple priorities and complex operations efficiently.
  • Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Fluent in English and Italian; knowledge of additional languages is a plus.

Benefits:

  • Global Travel with Exclusive Discounts.
  • Friends & Family Program.
  • Exclusive Discounts.
  • Training and Development.
  • International Career Opportunities.
  • Competitive Compensation.
  • Free Parking.
  • Free Meals.
  • Uniforms.
  • Inclusive Corporate Culture.
  • Celebrations and Recognition.

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