Deputy General Manager

3 settimane fa

Amalfi, Campania, Italia Minor International A tempo pieno

Deputy General Manager Job Summary

Anantara Convento di Amalfi Grand Hotel is seeking a highly skilled Deputy General Manager to support the General Manager in overseeing the daily operations of the hotel. The ideal candidate will have a strong understanding of luxury hospitality operations and be able to effectively manage multiple departments to deliver exceptional guest experiences.

Key Responsibilities:

  • Assist the General Manager in the overall management of the hotel, ensuring that all departments meet and exceed operational standards and guest expectations.
  • Demonstrate strong organizational skills by effectively prioritizing tasks, managing multiple departments simultaneously, and ensuring deadlines are consistently met.
  • Oversee day-to-day operations across all departments, including front office, housekeeping, food & beverage, and maintenance, to ensure seamless service delivery.
  • Implement and monitor policies and procedures to enhance operational efficiency and compliance with health and safety regulations.
  • Champion a guest-centric culture, ensuring that the hotel consistently delivers exceptional service to all guests.
  • Address guest inquiries, concerns, and complaints promptly and effectively, seeking opportunities to enhance guest satisfaction and loyalty.
  • Collaborate with department heads to develop and implement initiatives that improve the guest experience.
  • Provide leadership and support to department heads and team members, fostering a positive work environment and promoting teamwork.
  • Assist in recruitment, training, and development of hotel staff, ensuring that all employees embody the hotel's values and standards.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Assist the General Manager in the preparation and management of the hotel's budget and financial performance, ensuring profitability and cost control.
  • Monitor revenue and expenses, implementing strategies to maximize revenue and optimize costs while maintaining service quality.
  • Analyze financial reports and performance metrics to identify trends and areas for improvement.
  • Collaborate with the General Manager in developing and executing the hotel's strategic plan and marketing initiatives to achieve business goals.
  • Stay informed about industry trends, competitor activities, and market conditions to inform decision-making and strategic direction.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
  • Minimum of 3 years of experience in a leadership role within luxury hotels or high-end hospitality environments, with a proven track record in hotel operations.

Benefits:

  • Global travel with exclusive discounts at Minor Hotels properties.
  • Friends and family program with discounts of up to 25%.
  • Exclusive discounts on online stores and leisure activities.
  • Training and development opportunities through the University platform.
  • International career opportunities within the Minor Hotels group.
  • Competitive compensation package, including a 13th and 14th-month salary and severance payment.
  • Free parking and meals.
  • Uniforms and complimentary laundry services.
  • Inclusive corporate culture with opportunities for growth and recognition.

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